Returns Made Easy

Your closest Poudre Pet and Feed Supply store will gladly accept the return within 45 days of purchase. Simply bring in your purchase to the nearest Poudre Pet and Feed Supply.

To find the closest Poudre Pet & Feed Supply store, use our Store Locator or call (833)-NOCO-PET.

We guarantee all of our food! If something you purchased does not meet expectations or has left you unsatisfied, we will gladly accept your return in-store. We accept returns accompanied by the original receipt or a validated sale on the customers account.

EXCLUSIONS: Toys, frozen foods/treats/bones, and mark down items.

All returns must be handled in-store. If you are absolutely unable to physically make it into our stores, please call 1-833-NOCO-PET and we will gladly help you get things resolved.

NOTES:
•Any single food item that counts towards a "Frequent Buyer Program" will be deducted accordingly from the rewards program once the return is processed.
•Returns will be processed in the amount in which the product was originally purchased at, not including shipping/delivery fees.
•Product must be in the original packaging in which is was shipped.

Returns with a Receipt

•If exchanging a product, any positive balance will be credited based back to original form of payment.

•If a purchase is paid with cash, a refund will be issue by check for amounts over $35.

•If a purchase is paid by check, a refund will be issue by check following a 14 day waiting period from the date of sale.

•If a purchase is paid by credit card, a refund will be credited to the original card used. If that card is not present, we will issue a store gift card.

No Receipt, No Problem

If you don’t have your receipt, there is no need to worry. We can look up your purchase in your customer account.

No Receipt or Customer Account

Without a receipt or record of sale on the customers account, we will issue a store credit with a valid ID. Credit can be used for any purchase of goods or services at any Poudre Pet and Feed Supply. Credits do no expire but cannot be replaced if lost or stolen.