HOW LONG DO I HAVE TO MAKE A RETURN?

Your closest Poudre Pet & Feed Supply store will gladly accept the return of most items within 45 days of purchase. Simply bring in your purchase to the nearest Poudre Pet & Feed Supply, which you can find through our Store Locator. Visit our Returns page for more information.

CAN I RETURN AN OPEN CONTAINER OF FOOD?

We 100% guarantee all food purchases. Just bring back the unused dry food or empty, rinsed wet food container (or only the label is fine as well). We will happily exchange the product for something that will work better or refund your purchase. Visit our Returns page for more information.

ARE TOYS GUARANTEED?

Good dogs chew on their toys; bad dogs chew on your shoes. We DO NOT accept returns on toys for dogs or cats. Please make sure to consult a staff member when buying toys for your pet, as not all toys are appropriate for pets who chew or play aggressively. Visit our Returns page for more information.

DO I NEED MY ORIGINAL RECEIPT?

It is great if you have your receipt, but as long as the purchase was made under your customer account, we can look it up for you. If you do not have a receipt or customer account, refunds will be issued only onto a gift card with valid ID. Visit our Returns page for more information.

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